How do I track a package that’s part of my order?
Access My Account, then select the Order Management drop-down. Select the Invoices tab, then click on the invoice number of your choice, to bring up Invoice Details. Select your tracking number.
How do I find my orders and invoices?
Access My Account, then select the Order Management drop-down. Select the Invoices tab, then click on the invoice number of your choice, to bring up Invoice Details.
Person X no longer works here. How do I remove him/her?
This is an admin-only role. Access My Account, then select the User Management drop-down. Select Manage Users. You can edit and/or delete a user.
I can see products, but I can't place an order. Why not?
There are two possible reasons for this: your organization is set up for browse-only access, or the person who created your account did not grant you the ability to “Create Orders.” If your organization has browse-only access, and you wish to have that changed to order access, contact your sales person. If the issue is specific to your user setup, you will need to contact your Site Manager – or any person in your organization with the access to edit user profiles – to request that your security level be changed.
My email address changed. How do I change it in the online ordering system?
Hover over the My Account tab. Select Account Settings, then select the My Profile tab. Input your new email address. Click the Update Information button.
How do I reset my password?
Hover over the My Account tab. Select Change Password, then fill in your Current Password, New Password, and Confirm Password. Click Change Password.
I forgot my password.
Click Sign In in the top-right corner. Click Forgot Password in the Sign In section. An email will be sent to you with a new, temporary password. Log in with that password, then click on My Account in the top- right corner, to change your password to one you will remember.
I am not authorized for the product I am viewing.
Please contact your sales rep with the part number that you are trying to order.
Will my Shopping Lists and Shopping Cart auto-save?